Mystery Shopper

Mystery shopping or a mystery consumer is a tool used to measure quality of service or compliance to regulation, or to gather specific information about products and services. The mystery consumer’s specific identity is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

CMM Promotions can provide a high quality affordable solution for your business to secretly evaluate its performance and service to customers.